Customer Service Representative - Loudoun, VA

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. All our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service.

Duties and Responsibilities:

• Listen, document, and help resolve conflicts with customers
• Process customer orders or changes according to established department policies and procedures
• Liaise with various departments to ensure that customer inquiries are directed to the appropriate department and personnel
• Answer allotted calls in a high volume, fast-paced environment
• Up-sell services to the customer once any questions or issues have been resolved
• Perform Accounts Receivable duties as required
• Perform data entry and administrative tasks
• Perform other related duties and responsibilities as required to meet the goals of the department

Salary and Benefits:

• Quarterly Bonus
• Medical Health Insurance with an employer contribution to your monthly premium
• Dental and Vision Insurance paid for by employer
• 401K with a company match
• Paid Time Off
• Paid Holidays
• Paid Training
  

Qualifications:

• High school diploma/GED
• A minimum of 6 months of customer service experience (in a call center or retail environment)
• Previous experience in sales an asset but not required
• Strong interpersonal, verbal, and written communication skills
• Excellent time management, organizational, and multi-tasking skills
• Basic knowledge of MS Office 

We are an equal opportunity employer. We encourage minorities, females, and protected veterans to apply.